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Service Description

Personal Care and  Supported Living

Personal Care 

Veracity Healthcare is a CQC-registered provider rated Good, delivering high-quality personal care services to adults aged 18 and over in their own homes. Our aim is to support people to maintain independence, dignity, and a good quality of life through compassionate, safe, and responsive care.

Personal care involves assisting individuals with daily tasks they would typically manage themselves, but may need support with due to age, illness, disability, or recovery. Our care is tailored to each person’s needs, preferences, and routines and can be delivered as part of a wider care package or as stand-alone support.

We provide support with:

  • Personal hygiene: bathing, showering, washing, oral care, hair care, and grooming

  • Toileting and continence support: assistance with using the toilet, catheter or stoma care (as directed by healthcare professionals), and changing continence pads

  • Dressing and undressing, including choosing appropriate clothing

  • Mobility assistance, including transfers, positioning, and use of mobility aids

  • Eating and drinking: support with meals and hydration, and assistance with feeding where needed

  • Medication support, including prompting or administering medication, where care plans and risk assessments permit

Our service is designed around dignity, respect, and promoting independence. Wherever possible, we support people to retain control and take an active role in their own care.

Our team includes trained and experienced care staff who receive regular supervision and ongoing development in:

  • Safe moving and handling

  • Infection prevention and control

  • Medication administration

  • Communication and dignity in care

  • Safeguarding vulnerable adults

  • Supporting nutrition and hydration

We work closely with families, health professionals, and other services to ensure holistic, consistent, and safe care. For individuals with more complex needs (e.g. PEG feeding, catheter or stoma management), we follow care plans developed by district nurses or other healthcare professionals, and ensure staff are trained and competent in delegated tasks.

Support is available from as little as one visit per day to full 24-hour care, including waking nights, sleep-ins, and live-in care where required.

At Veracity Healthcare, we believe that personal care is not just about meeting physical needs—it’s about building trust, promoting independence, and enhancing wellbeing through kindness, consistency, and skilled support.

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Supported Living

Veracity Healthcare is a CQC-registered provider rated Good, delivering high-quality supported living services for adults aged 18 and over with a range of long-term health conditions and support needs. Our focus is on enabling people to live as independently and meaningfully as possible, in line with their goals, values, and lifestyles.

We support individuals with a wide range of non-mental health conditions, including but not limited to:

  • Physical disabilities

  • Autism Spectrum Conditions

  • Attention Deficit Hyperactivity Disorder (ADHD)

  • Learning disabilities

  • Sensory impairments

  • Eating disorders

  • Acquired brain injuries

  • Long-term neurological or degenerative conditions (e.g. Multiple Sclerosis, Cerebral Palsy, Muscular Dystrophy)

Our approach is person-centred, flexible, and strengths-based, with an emphasis on promoting choice, dignity, inclusion, and active participation in everyday life. We work collaboratively with individuals, families, and professionals to build bespoke support packages that meet both daily living and longer-term goals.

Our team includes skilled support workers, care coordinators, and senior managers with expertise in supported living, disability support, and person-led planning. Staff receive ongoing training in areas such as:

  • Manual handling and mobility assistance

  • Autism and communication strategies

  • Personal care and dignity

  • Safeguarding and risk management

  • Medication support and health awareness

  • Nutritional support and working with specialist plans (e.g. for eating disorders)

We have extensive experience delivering supported living in community settings, including step-down support for people moving from residential placements or hospitals, and tailored packages for those transitioning to greater independence.

Our support may include:

  • Help with independent living skills (cooking, cleaning, budgeting)

  • Support accessing health services, therapies, education, or employment

  • Encouragement to develop routines, confidence, and meaningful community engagement

  • Assistance with mobility, nutrition, and personal care as needed

Support levels are individually tailored and may include:

  • Daytime shared or 1:1 support

  • Waking night or sleep-in cover where required

  • Regular key working sessions and outcome-focused reviews

We are committed to delivering care that empowers people, supports safe and fulfilling lives, and helps each individual reach their full potential in their own home and community.

Mental Health Support Living 

Live in  Care or 24-Hour Care

Veracity Healthcare is a CQC-registered provider rated Good, offering high-quality supported living services for adults aged 18 and over with severe and enduring mental health needs. Our focus is on helping people live as independently and meaningfully as possible, in line with their goals, values, and preferred lifestyles.

We support individuals with a range of complex mental health conditions including schizophrenia, bipolar disorder, personality disorders, dual diagnoses, and behaviours that challenge. Our approach is person-centred, flexible, and recovery-focused, and we prioritise dignity, choice, inclusion, and respect for individual identity in every aspect of support.

Our team includes experienced support workers, care coordinators, and senior managers with strong backgrounds in mental health and social care. Staff receive ongoing training in areas such as trauma-informed care, positive behaviour support, safeguarding, mental health crisis management, and de-escalation techniques. Clinical guidance and staff supervision are supported by a locum psychiatrist, particularly in more complex cases.

We have a strong track record of supporting people in community settings, including those moving on from hospital placements, secure environments, or placement breakdowns. We promote independence and wellbeing through structured, individually tailored support that includes:

  • Development of daily living skills

  • Emotional support and encouragement with mental health self-management

  • Help accessing healthcare, education, training, and social activities

  • Support in building confidence, community links, and meaningful routines

Our support levels are flexible and built around assessed needs, which may include:

  • Shared daytime support with individually assigned hours

  • Waking night or sleep-in cover where needed

  • Key working and outcome-based reviews to monitor progress and adjust support

We are committed to working collaboratively with individuals, families, and health professionals to ensure support is consistent, safe, empowering, and aligned with recovery goals.

Veracity Healthcare is a CQC-registered provider rated Good, offering high-quality live-in care services for adults aged 18 and over who wish to remain in the comfort and familiarity of their own homes while receiving round-the-clock support.

Live-in care provides a dedicated, trained carer who resides in the person’s home and offers continuous, one-to-one caretailored to their individual needs, routines, and lifestyle. It is a highly flexible and dignified alternative to residential care—supporting independence, comfort, and continuity of care.

We support individuals living with a wide range of needs and conditions, including:

  • Physical disabilities and mobility challenges

  • Long-term health conditions (e.g. diabetes, arthritis, stroke recovery)

  • Neurological conditions (e.g. Multiple Sclerosis, Parkinson’s disease)

  • Sensory impairments

  • Mild cognitive impairment or early-stage dementia

  • Rehabilitation or recovery following hospital discharge

  • Complex personal care and medication routines

Our live-in carers are fully trained and supported to assist with:

  • Personal care: including bathing, dressing, toileting, grooming, and continence care

  • Medication management: prompting or administering medication as per care plans

  • Mobility support: including repositioning, transfers, and falls prevention

  • Nutrition and hydration: meal planning, preparation, and support with eating

  • Household tasks: light cleaning, laundry, shopping, and maintaining a safe environment

  • Companionship and emotional wellbeing: meaningful engagement, conversation, and activities tailored to the person’s interests

  • Overnight support, including waking nights or sleep-in arrangements, where required

All care is guided by a comprehensive, person-centred care plan, developed in collaboration with the individual, their family, and any involved professionals. Care plans are regularly reviewed and adapted to reflect changes in needs, preferences, or goals.

Our carers receive robust training in:

  • Personal care and manual handling

  • Medication administration and nutrition

  • Infection control and safeguarding

  • Condition-specific care (e.g. diabetes, stroke, mobility aids)

  • Dignity, communication, and person-centred planning

Each live-in care arrangement is supported by a Care Coordinator and Senior Carer, who provide ongoing monitoring, supervision, and regular review visits to ensure high standards are maintained.

At Veracity Healthcare, we understand that live-in care is not just about support—it’s about building trust, fostering companionship, and helping people live full and meaningful lives in the place they call home

01482 236 484  /  0126 237 7377 /  0208 126 4040

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